FAQ

Loose leaf tea is generally higher in quality, offering fuller flavor and aroma compared to tea bags, which often contain broken tea leaves or dust. Loose tea allows more room for the leaves to expand and release their full taste.

Store your tea in a cool, dry place away from light, air, moisture, and strong odors. Use an airtight container, preferably opaque or made of tin, to preserve freshness and flavor.

Yes, we carry a wide selection of certified organic teas, including green, black, herbal, and oolong varieties. These are free from synthetic pesticides and additives.

Use 1 tsp of loose leaf tea per 250ml cup. Steep with water at the recommended temperature and time (e.g., 80°C for green tea for 2–3 minutes). A tea infuser or strainer can help with easy brewing.

Currently, we ship within Canada and to select international destinations. Shipping rates and delivery times may vary by location. Please refer to our shipping policy for more details.

Many of our teas are naturally gluten-free, dairy-free, and vegan. However, we recommend checking the ingredient list on each product page for specific dietary concerns.

Absolutely! Most of our teas, especially herbal and fruit blends, taste great as iced teas. Brew them hot, let them cool, and pour over ice. Add lemon or sweetener to taste.

Yes, we offer a range of tea accessories, including teapots, infusers, mugs, kettles, and storage tins — everything you need to brew the perfect cup.

Yes. Once your order is shipped, you’ll receive a confirmation email with tracking details. You can also log in to your account to check order status.

Due to the nature of our food-grade products, we do not accept returns on opened tea packages. However, if there's an issue with your order, please contact our support team and we’ll be happy to help.