Teastore interior with a counter and 'tea store' sign on the wall.

FAQ


Here are answers to some of the questions we hear most often about our teas, orders, and visiting the shop. Whether you're new to loose-leaf tea or already have a favorite blend, these quick answers can help you get the most out of your tea experience.

If you can’t find what you’re looking for, feel free to reach out. We’re always happy to help.

📦 Ordering & Shipping

Do you ship across Canada?

Yes. We ship orders across Canada directly from our shop in Ottawa.

Do you offer international shipping?

At the moment, we ship within Canada only.

Due to recent tariff changes, shipping to the United States is temporarily paused.

We hope to resume U.S. shipping in the future as conditions allow.

Do you offer free shipping?

Yes. Orders over $100 qualify for free shipping within Canada.

How long does shipping take?

Shipping times depend on your location in Canada. Most orders are processed and leave our shop within 1-2 business days.

Shipping time depends on Canada Post.

Can I track my order after purchase?

Yes. Once your order is shipped, you’ll receive a confirmation email with tracking details. You can also log in to your account to check order status.

What is your return or exchange policy?

Due to the nature of our food-grade products, we do not accept returns on opened tea packages.

However, if there’s an issue with your order, please contact our support team and we’ll be happy to help.

🫖 Tea & Products

What temperature should water be for tea?

Different teas brew best at different temperatures:

  • Black tea: near boiling (95–100°C)
  • Green tea: around 70–80°C
  • Oolong tea: around 85–95°C
  • Herbal teas: near boiling (95–100°C)

Using the right water temperature helps bring out the best flavour from each tea.

How much loose-leaf tea should I use per cup?

A good starting point is about one teaspoon of loose-leaf tea per cup (250 ml) of water.

Some teas may require a little more.

Start with one teaspoon and adjust from there. Always check the recommended brewing instructions for the specific tea you’re preparing

What is the difference between loose-leaf tea and tea bags?

Loose-leaf tea is generally higher in quality, offering fuller flavor and aroma compared to tea bags, which often contain broken tea leaves or tea dust.

Loose tea allows more room for the leaves to expand and release their full taste.

How should I store my tea to keep it fresh?

Store your tea in a cool, dry place away from light, air, moisture, and strong odors.

Use an airtight container, preferably opaque or made of tin, to preserve freshness and flavor. You can also store your teas in the bags they come in.

Do you offer organic teas?

Yes, we carry a wide selection of certified organic teas, including green, black, herbal, and oolong varieties. These are free from synthetic pesticides and additives.

Check our Organic Tea Collection

What’s the best way to brew loose-leaf tea?

Use 1 tsp of loose-leaf tea per 250ml cup. Steep at the recommended water temperature for each variety. A tea infuser or strainer can help with easy brewing.

We recommend starting with 2-3 minutes, try the tea, and steep longer if needed.

Herbal teas and Fruit Infusions can be steeped longer.

Are your teas suitable for people with dietary restrictions?

Many of our teas are naturally gluten-free, dairy-free, and vegan. However, we recommend checking the ingredient list on each product page for specific dietary concerns.

Can I make iced tea using your blends?

Absolutely! Most of our teas, especially herbal and fruit blends, taste great as iced teas. Brew them hot, let them cool, and pour over ice.

You can also try the cold steep method we use in store. One teaspoon per cup of water. Fill with cold water and put in the fridge overnight. Strain in the morning and enjoy!

Do you sell teaware and accessories?

Yes, we offer a range of tea accessories, including teapots, infusers, mugs, kettles, and storage tins — everything you need to brew the perfect cup.

📍 Visiting the Shop

Do you have a patio?

We have a patio from May until October or November, depending on the weather.

Where are you located?

You’ll find us in Ottawa’s historic ByWard Market. Visit our Visit Us page for directions, hours, and a map.

Can I sit and enjoy tea inside the shop?

Yes. Guests are welcome to sit and enjoy tea in the shop. It’s a cozy space to slow down, explore new flavours, and take a break while visiting the ByWard Market.

Do you offer baked goods?

Yes. We offer a small selection of in house baked goods that pair nicely with tea. Availability may vary depending on the day.

Can I buy tea in store?

Of course. Our full selection of loose-leaf teas and tea bags is available in the shop, and our team is always happy to help you find a blend you’ll love.

Still Curious?

  • People inside of teastore with wooden chairs and a wall of jars.

    🌿 Our Story

    Teastore has been part of Ottawa’s ByWard Market since 1996. What began as a small tea shop has grown into a place where people come together, explore new flavours, and experience the world of tea.

    Learn more about our story and what makes the shop special.

    About Us 

  • 📍 Visit the Shop

    If you’re exploring downtown Ottawa, come by and say hello. Our shelves are filled with loose-leaf teas from around the world, and our team is always happy to help you find something new.


    See our location, hours, and how to visit.

    Visit Us 
  • Outdoor sign for Teastore on a sidewalk with a scenic background

    📩 Contact Us

    Have a question about an order, a tea you’re curious about, or planning a visit to the shop?

    Send us a message and our team will be happy to help.

    Contact Page